Your personal data are safe with us

At the FNverlag your satisfaction is our prime concern, and one of our tasks in this connection is to ensure protection of your private sphere. We use the information we have collected about you in order to execute orders and to make shopping with us easier for you. Please see below for our answers to some of the most important questions regarding data protection.

What information do we collect? How do we use it?

When you place an order with us, we have to ask you for your name, e-mail address, postal address, your bank code and account number and/or the number and date of expiry of your credit card. This enables us to process and execute your order and to keep you informed about your status. If you take part in a competition or some other special promotion, we need your name, postal address and e-mail address so that we can contact you if required. The information collected in connection with your purchase is used in order to expand our personal recommendation to you. In order to improve the appearance and structure of our offer, we also analyse our customers' behaviour on our website. Furthermore, we use the information we have stored to inform you from time to time about our special promotions, new appearances and other activities which may be of interest to you. It is possible for you to cancel this information at any time by deactivating the relevant box on the "my account" page.

If the data is processed in the context of centralised data processing by service providers within the FNverlag for purposes of improving customer service or for technical reasons, we shall implement appropriate measures to ensure that the data privacy of our customers is fully protected.
 
Statistics programme "Google Analytics"

The FNverlag uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "Cookies", text files which are stored on your computer and make it possible to analyse the use of the website. The information produced by the cookie about your use of this website (including your IP address) is transmitted to a server of Google Inc. in the USA where it is stored. Google will use this information to evaluate use of the www.fnverlag.com website, to compile reports about the website activities for website operators and in order to provide further services in connection with use of the website and the internet. Google will also transfer this information to third parties in so far as this is legally required or if third parties are processing this data on behalf of Google Inc. Google will not under any circumstances bring your IP address into connection with other data of Google Inc. It is also possible for you to set your browser software in such a way as to avoid the installation of cookies.  By using this website you automatically declare your agreement to the data collected about you being used by Google in the way described above and for the afore-mentioned purpose. For further details, please refer to Google Datenschutz Überblick.

What are "cookies"?

"Cookies" are small parcels of information which make it easier to use our online offer. They are stored by your browser on the hard disk of your computer. You need these cookies in order to be able to buy articles from the FNverlag. Our cookies do not contain any specific personal information so your private sphere is protected. Most web-browsers accept cookies automatically. You can change the setting of your browser, however, in order to avoid this.

Will the FNverlag use this information for other purposes in future?

The FNverlag will not make your personal data available for use by third parties. However in order – also in future – to be able to offer you an optimum shopping experience as well as useful additional services, we do not exclude the possibility of having the FNverlag customer database analysed on an anonymous basis and improved by third parties. If this is done, however, you may be assured that your data will be handled in the strictest of confidence. It is also possible that we may make statistics relating to our customers, our turnover, customer behaviour and related site information available on a confidential basis to trustworthy third parties. The data, however, will be compiled in such a way that identification of individual persons will no longer be possible.

We are completely trustworthy!

Your security is of prime concern to us. We protect the personal data which you transmit to us. The information we collect is used exclusively in order to make shopping facilities as pleasant as possible for you at the FNverlag. The FNverlag does not make your personal information available for use by third parties. Nevertheless it is possible that we may arrange to have the FNverlag customer database analysed and improved by responsible third parties. It is also possible or you to unsubscribe from our information services at any time simply by deactivating the box on the "my account" page.

Your agreement

Use of our website automatically implies your agreement to collection and use of this information by the FNverlag. If we decide to alter our guidelines relating to personal privacy and data protection , we shall publish the relevant changes on this page. This means that it is always possible for you to find out what information we collect, how we collect it and under what circumstances we use it.
 
Video sequences

Please remember that you must have at least Flash Player Version 8 installed on your computer in order to play our video sequences.

Let us know what you think!

We are always pleased to receive your questions and comments concerning data protection. Send us an e-mail.